24/7 Monitoring Services
Professional 24/7 Alert Management
Structured human response based on your procedures.
When your internal teams are unavailable, alerts can be entrusted to our professional 24/7 monitoring center, available around the clock.
Each alert is received and validated by a trained operator who follows the response procedures defined with your organization, including situation verification, communication with the worker or designated contacts, and escalation to the appropriate resources when required.
Our service includes:
- 24/7 alert reception and human validation
- Application of your predefined escalation procedures
- Communication with designated contacts and emergency services when required
- Complete documentation of every intervention
Fully integrated with the Conexgo platform, the service provides continuous coverage, structured response and complete event traceability.
Complete Continuity from Alert to Response
Every event remains centralized, documented and traceable.
The 24/7 monitoring service is fully integrated with the Conexgo management platform. When an alert is triggered, the operator has immediate access to the information required to manage the event, including the worker, device, location, escalation procedure and designated contacts.
Actions taken during the intervention are documented within the same environment, providing your organization with a structured history of the event and the response measures taken.
From the initial alert through event closure, every step remains visible, documented and traceable.
Structured Escalation Process
When an alert is triggered:
- Immediate reception within the Conexgo web or mobile platform
- Human validation and assessment of the situation
- Communication with the worker or designated contact, when applicable
- Escalation according to your predefined response procedures
- Complete event documentation and closure
Every intervention follows predefined procedures and remains fully documented.
Continuous Coverage When Your Team Is Unavailable
Optional 24/7 professional monitoring helps ensure worker alerts are received and managed when internal responders are unavailable.